![]() ![]() ![]() When you receive this email, your console should successfully connect to its online service. Once we’ve completed the connection, you will receive an email from us that states (in the subject line) “Case Resolved”.If the details you provide are correct, we aim to connect your console within 5 working days.See further instructions on how to find the MAC address for popular consoles below. Enter it into the form using only the letters and numbers – do not include the hyphens or colons, e.g. MAC addresses are a series of 12 letters and numbers, sometimes separated by hyphens or colons, for example 48-2C-6A-1E-59-3D. If you provide the MAC address of the WiFi adapter in your device, the connection will not work. To register your console you will need the wired MAC address: Before continuing to Register your Console you will need the following information:
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